Frequently Asked Questions

When will I receive my order?

Orders generally take 1-3 working days to arrive. Click here for shipping information

Do you ship overseas?

Not at this stage, we only ship to New Zealand addresses

What if I don't like what I ordered?

We will refund or provide a store credit for any purchases provided the item is returned promptly in perfect condition within 14days. Please see our Returns Policy

What do you charge for shipping?

Our shipping starts from $9 and increases based on your location. Free Shipping on all orders over $150. Click here for Shipping Information

Do you have a physical store to visit?

Our website is our store, we are a small online retailer. We dispatch all orders by courier, with pickups every week day.

Have more questions or need personal assistance?

Email us at hello@earthmama.nz