How long does shipping take in New Zealand?
We know you’re excited to receive your eco-friendly goodies and we don’t blame you 😊
Orders are typically delivered within 1–3 working days. Rural deliveries may take a little longer.
Once your order is dispatched, you’ll receive tracking details so you can follow it right to your door.
Do you deliver to rural addresses?
Yes, we proudly deliver to rural addresses and know how important reliable shipping is for our customers.
Delivery may take slightly longer than urban areas, but we’ll always keep you updated with tracking.
How much is shipping?
Shipping starts from $9 and is calculated at checkout based on your location.
We also offer free shipping on orders over $150, making it easy to stock up or send a thoughtful gift.
Click here for Shipping Information
Can I send a gift directly to someone?
Yes, sending a thoughtful, eco-friendly gift is easy.
You can:
- Send your order directly to the recipient
- Add a personalised message
- Choose from our curated gift bundles
We never include pricing in parcels, so it’s ready to gift.
What are your most popular eco-friendly gift ideas?
Our customers love:
- Sustainable baby essentials
- Reusable kitchen and home products
- Low-tox skincare and self-care items
- Reloved education toys, books, and games
Practical, meaningful gifts that families actually use and love.
What if I’m not happy with my order?
If something’s not quite right, we’ll make it right.
We offer refunds or store credit within 14 days, as long as the item is returned in perfect condition. Just get in touch and we’ll guide you through it.
Are your products safe for babies and sensitive skin?
Many of our products are carefully selected with families in mind.
We prioritise natural, low-tox ingredients and gentle materials. You’ll find full details on each product page so you can shop with confidence.
Are your products really eco-friendly?
We focus on products that are:
- Reusable and long-lasting
- Made from sustainable materials
- Low-waste and low-tox
Our goal is to make sustainable living simple and practical for everyday life.
Do you have a physical store?
We’re an online-only store, which allows us to serve customers all over the country.
All orders are packed with care and dispatched on weekdays.
Do you ship internationally?
At this stage, we only ship within New Zealand.
Still have a question?
We're always happy to help.
Email us at hello@earthmama.nz and we’ll get back to you as soon as we can.